Stay Updated With The Disconnection Protection Policy Regulations

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Disconnection Policy at KheloSports Interactive Hub

Communication issues over the internet may sometimes cause a sudden disconnection during online entertainment. At KheloSports24, we are committed to safeguarding our players from unnecessary loss while preventing any misuse, such as intentional disconnections or system abuse.

Since uninterrupted connectivity cannot always be guaranteed due to factors such as poor reception or weak internet strength, our Interactive Hub software has been carefully designed to handle such situations effectively. Kindly review and understand the following disconnection policy:

  1. Players must acknowledge the risk of disconnection and should attempt to reconnect quickly to continue their online digital arena. Checking with your Internet Service Provider on improving stability can help reduce interruptions.
  2. If disconnection occurs before a selection is placed successfully, the pick move will not be considered valid.
  3. If disconnection occurs after a contest pick is placed successfully, the play outcome will remain valid, and results will be displayed in the game history.
  4. Players may contact Customer Support to verify placed proficiency choices and outcomes. However, results once generated cannot be altered.
  5. If continuous interruptions occur during interactive rounds, players should immediately contact Customer Service for investigation.
  6. KheloSports reserves full rights to modify, suspend, cancel, or update this policy at its sole discretion to ensure fairness across all digital play zones.

1. Live Baccarat (Interactive Rounds)

The conditions for the online Live Baccarat Interactive Zone are as follows:

  1. If disconnection occurs before a pick is placed in any of the options within the Baccarat table, the contest call will not be valid, and no balance adjustment will be made. This includes Player, Banker, Tie, or Pair selections.
  2. If disconnection occurs after a contest move is placed, the exact play outcome will be considered valid and reflected in the player’s balance.

2.Live Roulette (Challenge Arena)

The conditions for the online Live Roulette Play Arena are as follows:

  1. If disconnection occurs before a round pick is placed on the Roulette table, the pick move will not be valid, and no changes will be made to the balance. This includes choosing numbers, colors, even/odd, or ranges.

If disconnection occurs after a proficiency pick is placed, the event outcome will remain valid, and the player’s balance will be updated accordingly.

3. Live Andar Bahar (Digital Arena)

The conditions for the Live Andar Bahar Contest Hub are as follows:

  1. If disconnection occurs before a pick is placed on Andar or Bahar, the selection will not be valid, and no adjustment will occur in the balance.

If disconnection occurs after a contest pick is placed, the play outcome will be valid and adjusted in the player’s account balance.

4. Online Digital Arena (Thrill Zone Play)

The conditions for the online digital arena in the KheloSports24 Thrill Zone are as follows:

  1. If disconnection occurs before pressing spin, the pick move will not be valid, and no adjustment will be made.
  2. If disconnection occurs after pressing spin, the proficiency choice will be valid, and the results will be updated in the player’s balance.
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